FAQ
Frequently Asked Questions:
Q: Where are you located and where do you ship from?
A: We are located in Walnut, CA and all orders placed from our website are shipped directly from our warehouse in Walnut, CA.
Q: How fast do you ship?
A: Our shipping cutoff time is 11AM PST. All orders placed before 11AM PST on a business day will be shipped out the same day. The tracking number for your order will be emailed directly to you as soon as your order ships.
Q: How long will it take for me to receive my order?
A: Delivery for most orders take between 2-4 business days once they are shipped from our warehouse to be delivered to your door (Continental US). For detailed information regarding our shipping times, please check out our Shipping's page here:
Q: What is your returns policy?
A: Please check out our dedicated return's page here:
Q: How can I contact you?
A: If you have any questions, comments, or feedback, you may contact us here:
Customer inquiries are our priority and we respond promptly during business hours (9:00 am to 5:00 pm PST) and first thing the next day if you messaged us after hours or during the weekend. For orders placed on Amazon or Ebay, please send us a message through the marketplace where the order was placed, as we are not allowed to respond to Amazon and Ebay orders outside of those marketplaces.