Our returns period is 30 days from when an order was received to return it back to us for a refund. For returns, the buyer is responsible for shipping the returning items back to us through a shipping carrier of their choice. We also recommend using a shipping service with tracking number available for proof of shipping. Any shipping paid for expedited shipping is non-refundable.
*For face masks and face mask filters, all sales are final.
How do I return an item?
Please contact us using the Contact Us page for approval. Once you have an RMA, you may ship the items back to us following the return instructions. We will process your refund as soon as we receive it.
What if I only want to exchange an item for another one?
All returns are processed as a refund. For an exchange, you will need to place a new order for the item you want to exchange for. This ensures that we have the item you need in stock.
I received a damaged/defective item. What do I need to do?
Please use our Contact Us page to send us a message with your order number and the details of the problem with the item. If possible, please include a photo for review.
I placed my order on Amazon, Walmart, or eBay. How can I return my order?
For orders placed on Amazon, Walmart, or eBay, you may request a return from your account where your order was placed. We are unable to authorize a return for other marketplaces from our website.
If you have any questions regarding our policy, please use the Contact Us page to send us a message.